Leadership is like exercise. Do it everyday, the results take time but you will see them. It's the little things.

The best ideas are the honest ones. Ones born out of personal experience. Ones that originated to help a few but ended up helping many.

People have accused me of only working with good companies. No I don't. I work with some very dysfunctional companies or unbelievably dysfunctional organizations. The people that bring me in know what they're doing won't work for the future. They know they want to change and they want to change for the right reasons. They believe what I believe and that's why they called me.

Time and energy. Those are the most valuable sacrifices leaders can make.

Poor leaders push us towards the goal. Great leaders guide us through the journey.

I have to have an impact. That's what drives me to practice to make sure my words are clear and my stories are compelling. Right. Because it matters.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.