Halloween is one of my favorite days of the year. I have a strict rule: I don't work on Halloween and I won't travel on Halloween. Not for any reason.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

More often than not when we do not like our work, it's not necessarily because of the work itself. But more often because of the people we work with and more importantly because of the lack of leadership. It is amazing how inspired and motivated we can be when we like the people and when we feel like we show up to work because our leaders care about our wellbeing. It is kind of incredible actually.

People who believe I'm an idiot don't hire me and they don't call.

If you're looking for a book that will spike in sales and then go away and then spike again when it comes out in paperback, your normal model, I definitely won't give you that.

Our goals should serve as markers, measurements of the progress we make in pursuit of something greater than ourselves.

People will do as they are told by someone who outranks them, but they will only follow someone they believe in.