Optimism is the ability to focus on where we're going, not where we're coming from.

Self confidence is the ability to exercise restraint in the face of disrespect and still show respect in response.

We call them leaders because they go first, because they take the risk before anybody else does, because they will choose to sacrifice so their people will be safe and protected.

You have to have a patience for relationships.

The next time someone starts listing all the reasons an idea won't work or can't happen, ask them to give 3 reasons it can.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

If somebody wants to learn their why, either you help them or send them over to their course. All of this stuff helps.