Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

The passion to change the world for the better is a more powerful force than defense to keep it the same.

The single best machine to measure trust is a human being. We haven't figured out a metric that works better than our own sort of, like, 'There's something fishy about you.'

I'm a messenger. I'm one piece of a giant jigsaw puzzle.

Leadership is about empowering others to achieve things they did not think possible.

I don't have to convince everybody in the room. I just need a critical mass of the people in the room.

The value of our lives is not determined by what we do for ourselves. The value of our lives is determined by what we do for others.