Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

Leadership is like exercise. Do it everyday, the results take time but you will see them. It's the little things.

Vision is a destination - a fixed point to which we focus all effort. Strategy is a route - an adaptable path to get us where we want to go.

Disney is one of the best hotel companies in the world. Yet they have never and will never open a casino on the Vegas strip.

A leader's job is not to do the work for others; it's to help others figure out how to do it themselves, to get things done and to succeed beyond what they thought possible.

Most politicians are not authentic.

A good leader takes care of those in their charge. A bad leader takes charge of those in their care.