Self confidence is the ability to exercise restraint in the face of disrespect and still show respect in response.

Unhealthy cultures create addiction. Healthy cultures create social bonds.

Actions speak louder than words. All companies say they care, right? But few actually exercise that care.

Optimism is the ability to focus on where we're going, not where we're coming from.

Great leaders don’t try to be perfect. They try to be themselves. And that’s what makes them great.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

I go into every meeting, into every room and for every speech understanding the standard deviation, the Bell Curve. I know there are about 10-15 percent of people in the room, who say, "I've been trying to say this for years. Finally. I agree. Yes, yes, yes." I know there are about 15 percent of the people in the room who think I'm an idiot, who think I don't know what I'm talking about, who think I'm naive or I have oversimplified everything. The majority who are open to the ideal.