The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

Too many people write books as a calling card.

During World War II, the pilot losses were staggering. In some bombing raids, as many as 80% of the planes that left did not return.

We very often confuse personality with leadership.

If you want to feel happy, do something for yourself. If you want to feel fulfilled, do something for someone else.

A boss wants to pay for results, an employee wants recognition for effort. If a boss recognizes effort, they will get even better results.