The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

True love exists in business. It's when Employee and Employer are amazingly grateful to have each other. We should all have true love at work.

Trust is maintained when values and beliefs are actively managed. If companies do not actively work to keep clarity, discipline and consistency in balance, then trust starts to break down.

Mergers are like marriages. They are the bringing together of two individuals. If you wouldn't marry someone for the 'operational efficiencies' they offer in the running of a household, then why would you combine two companies with unique cultures and identities for that reason?

The cost of leadership is self-interest.

It is a luxury to put our interests first. It is an honor to put the interests of others before our own.

Greatness starts with a clear vision of the future.