The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

Leadership is not about being in charge. Leadership is about taking care of those in your charge.

Though there are lessons that can be learned about becoming a great leader, most exist inherently in the bellies of those who lead.

Work hard to seem infallible and others will work to find our flaws. Admit our shortcomings and others will work to help us be infallible.

I don't consider myself an expert in the why.

There is a difference between giving directions and giving direction.