The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

You have to have a patience for relationships.

I've been dogmatic to use myself as a case study.

Our reputations do not come from how we talk about ourselves. Our reputations come from how others talk about us.

TiVo and other digital recording devices have confounded advertisers. The ad industry sees the technology as a threat to their product.

The true price of leadership is the willingness to place the needs of others above your own. Great leaders truly care about those they are privileged to lead and understand that the true cost of the leadership privilege comes at the expense of self-interest.

When we accept the fact that we can't do everything, we are more willing to ask for and accept help when we do anything.