The leader's job is to lead and protect. Not have all the answers, not know everything to do, not to micromanage and tell people what to do or how to do it. A leader's job is to lead and protect. That's their job, and it's the people within the organization - their job is to get the work done.

The value of emotions comes from sharing them, not just having them.

When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.

The goal is not to be perfect by the end. The goal is to be better today.

We should invest in people not ideas. A good idea is often destroyed by bad people and good people can always make a bad idea better.

Some in management positions operate as if they are in a tree of monkeys. They make sure that everyone at the top of the tree looking down sees only smiles. But all too often, those at the bottom looking up see only asses.

Self confidence is the ability to exercise restraint in the face of disrespect and still show respect in response.