It's important to slow down, every now and then, for no other reason than to call someone to say 'Hi.' It doesn't have to be a long conversation. Just calling out of the blue does more to let someone know you still care about them than nearly anything else.

During World War II, the pilot losses were staggering. In some bombing raids, as many as 80% of the planes that left did not return.

A leader should not take credit when things go right if they are not willing to accept responsibility when things go wrong.

I've been dogmatic to use myself as a case study.

Our reputations do not come from how we talk about ourselves. Our reputations come from how others talk about us.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

Make it about them, not about you.