When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.

Outside advice can only tell you how a decision looks. Only you can know how it feels. The best decisions look and feel right.

All these companies that grew to any sizable proportions were all founded with a belief or a cause bigger than their products or services. It was their products or services that helped them bring that cause to life.

We become leaders when we accept the responsibility to protect those in our care.

If everything goes right, we get a good experience. If everything goes wrong, we get a good story.

TiVo and other digital recording devices have confounded advertisers. The ad industry sees the technology as a threat to their product.

I find, when you're an optimist, life has a funny way of looking after you.