When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.

Look down from as high as possible. Look ahead as far as you can see. Then decide what to do.

Only you can take responsibility for your happiness..but you can't do it alone. It's the great paradox of being human.

I'm interested in the left side of the Bell Curve.

Optimism is the ability to focus on where we're going, not where we're coming from.

Wal-Mart's size and scale is so vast they literally have the ability to change the face of the entire country. If Wal-Mart were to make a decision tomorrow to refuse to sell a single product made with partially hydrogenated oils, for example, we'd probably see rates from heart disease decline a few years later. That's how powerful Wal-Mart is.

More information is always better than less. When people know the reason things are happening, even if it's bad news, they can adjust their expectations and react accordingly. Keeping people in the dark only serves to stir negative emotions.