The trick to balance is to not make sacrificing important things become the norm.

We must all try to empathize before we criticize. Ask someone what's wrong before telling them they are wrong.

Champions are not the ones who always win races - champions are the ones who get out there and try. And try harder the next time. And even harder the next time. 'Champion' is a state of mind. They are devoted. They compete to best themselves as much if not more than they compete to best others. Champions are not just athletes.

I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

Good marketing speaks to human beings - the way human beings understand and take in information.

Value is a perception not a calculation. Value is something people feel, not something we tell them they get

I have to have an impact. That's what drives me to practice to make sure my words are clear and my stories are compelling. Right. Because it matters.