Actions speak louder than words. All companies say they care, right? But few actually exercise that care.

Leadership is like exercise. Do it everyday, the results take time but you will see them. It's the little things.

If everything goes right, we get a good experience. If everything goes wrong, we get a good story.

It doesn't matter how much we know, it matters how clearly others can understand what we know.

A five minute call replaces the time it takes to read and reply to the original email and read and reply to their reply... or replies. And I no longer spend 20+ minutes crafting the perfect email - no need to.

The true price of leadership is the willingness to place the needs of others above your own. Great leaders truly care about those they are privileged to lead and understand that the true cost of the leadership privilege comes at the expense of self-interest.

I don't enjoy eating humble pie; it never tastes good. But I do appreciate it when it happens.