Actions speak louder than words. All companies say they care, right? But few actually exercise that care.

Customers will never love a company until its employees love it first.

I knew what I did and I knew how I did it, but I didn't know why.

Mergers are like marriages. They are the bringing together of two individuals. If you wouldn't marry someone for the 'operational efficiencies' they offer in the running of a household, then why would you combine two companies with unique cultures and identities for that reason?

When or if we "quote, unquote" do not like our work, it is probably because we do not feel safe where we go to work. So when you say, what can we do?, the irony is that the best thing we can do is, well one option, is to quit.

Profit isn't a purpose, it's a result. To have purpose means the things we do are of real value to others.

Hearing is listening to what is said. Listening is hearing what isn't said.