The hardest part is starting. Once you get that out of the way, you'll find the rest of the journey much easier.

There are only two ways to influence human behavior: you can manipulate it or you can inspire it.

In the 1980s America reacted to the Soviet Union's invasion of Afghanistan. We supported a war that left a nation torn to pieces. And as the last Soviet tank left the country, so did we.

I look for the hotels that have figured out the comfortable balance - a modern room that is well designed, and really clean sheets.

My own career is a case study for what I believe in.

When I was in college, my school newspaper accepted an ad from a Holocaust revisionist organization. This would have been offensive on most college campuses across the country, but I went to a school with a very large Jewish population, so the ad, as you might expect, stirred absolute outrage.

Managers watch over our numbers, our time and our results. Leaders watch over us.