I was never a writer.

Hire people inspired to achieve something big over people who demand something big before they feel inspired.

There's nothing efficient about innovation.

Truly human leadership protects an organization from the internal rivalries that can shatter a culture. When we have to protect ourselves from each other, the whole organization suffers. But when trust and cooperation thrive internally, we pull together and the organization grows stronger as a result.

Panic causes tunnel vision. Calm acceptance of danger allows us to more easily assess the situation and see the options.

It doesn't matter how much we know, it matters how clearly others can understand what we know.

For values or guiding principles to be truly effective they have to be verbs. It's not "integrity," it's "always do the right thing." It's not "innovation," it's "look at the problem from a different angle." Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation.