Putting yourself first is not selfish. Quite the opposite. You must put your happiness and health first before you can be of help to anyone else.

I don't care about preaching to the converted.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

A five minute call replaces the time it takes to read and reply to the original email and read and reply to their reply... or replies. And I no longer spend 20+ minutes crafting the perfect email - no need to.

A true friend is someone with whom protocol is no longer necessary.

We learn most not from all of the things that go right. We learn most when everything goes wrong.

Anyone can sell product by dropping their prices, but it does not breed loyalty.