The big picture doesn't just come from distance; it also comes from time.

Systems and processes are essential to keep the crusade going, but they should not replace the crusade.

We last longer if we compete against ourselves for the good of others instead of competing against others for the good of ourselves.

Bad leaders care about who is right. Good leaders care about what is right

Hearing is listening to what is said. Listening is hearing what isn't said.

When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.

Some people are born good-looking. Some have the gift of gab. And some are lucky enough to be born smarter than the rest of us. Whether we like it or not, Mother Nature does not dole these characteristics out evenly.