We think leadership is about rank and power, but better to think of leadership as the responsibility for other human beings. That leadership and rank may not go together. So it manifests in this remarkable way.

The responsibility of the company is to help the people, grow as people. If we can do that, then the company will grow as a company.

Trust has two dimensions: competence and integrity. We will forgive mistakes of competence. Mistakes of integrity are harder to overcome.

Systems and processes are essential to keep the crusade going, but they should not replace the crusade.

What's important to me is that I put messages out, whether it's a TED talk, whether it's a book.

We have no choice, we must all die. How we live, however, is entirely of our choosing.

You have to have a patience for college.