You have to have a patience for exercise. You have to have a patience for college. You have to have a patience for relationships. Once the momentum gets going it takes on a life all of its own.

Words may inspire but only action creates change.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

We think that we all have to like each other before we trust each other and that necessarily is not the case.

Mergers are like marriages. They are the bringing together of two individuals. If you wouldn't marry someone for the 'operational efficiencies' they offer in the running of a household, then why would you combine two companies with unique cultures and identities for that reason?

I don't consider myself an expert in the why.

To become an academic expert takes years of studying. Academic experts are experts in how and what others have done. They use case studies and observation to understand a subject.