The rank of office is not what makes someone a leader. Leadership is the choice to serve others with or without any formal rank.

Optimists focus on the place they are going. Pessimists focus on the obstacles along the route. To become an optimist simply look ahead.

When you explain to people what you're trying to do, as opposed to just making demands or delegating tasks, you can build instant trust, even if it's just for that short time you're on the phone.

If somebody wants to learn their why, either you help them or send them over to their course. All of this stuff helps.

There are leaders, and there are those who lead.

Listening is not understanding the words of the question asked, listening is understanding why the question was asked in the first place.

When we have a clear sense of our destination, we can be flexible in the route we take to reach it.