The rank of office is not what makes someone a leader. Leadership is the choice to serve others with or without any formal rank.

Great leaders are willing to sacrifice the numbers to save the people. Poor leaders sacrifice the people to save the numbers.

I don't have to convince everybody in the room. I just need a critical mass of the people in the room.

Communication is not about speaking what we think. Communication is about ensuring others hear what we mean.

Disney is one of the best hotel companies in the world. Yet they have never and will never open a casino on the Vegas strip.

The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

I'm very prescriptive about who I work with. I'm very clear about what I believe. If they believe what I believe I will work with them. If they say things like, "Convince me we should do this." I walk away.