Authenticity is about imperfection. And authenticity is a very human quality. To be authentic is to be at peace with your imperfections. The great leaders are not the strongest, they are the ones who are honest about their weaknesses. The great leaders are not the smartest; they are the ones who admit how much they don't know. The great leaders can't do everything; they are the ones who look to others to help them. Great leaders don't see themselves as great; they see themselves as human.

Good marketing speaks to human beings - the way human beings understand and take in information.

If you help one person in the room, you're an abject failure. You have to change something.

I never imagined I'd write a book.

The single best machine to measure trust is a human being. We haven't figured out a metric that works better than our own sort of, like, 'There's something fishy about you.'

Knowledge is understanding based on what has been studied and learned. Wisdom is understanding based on what has been felt and experienced.

Always plan for the fact that no plan ever goes according to plan.