Our behavior is a function of our decisions, not our conditions.

The amateur salesman sells products; the professional sells solutions to needs and problems.

The process of building trust is an interesting one, but it begins with yourself, with what I call self trust, and with your own credibility, your own trustworthiness. If you think about it, it's hard to establish trust with others if you can't trust yourself.

Win-win is a belief in the Third Alternative. It's not your way or my way; it's a better way, a higher way.

Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement, customer satisfaction, quality improvement, and safety issues.

"You can buy a person's hand, but you can't buy their heart. His heart is where his enthusiasm, his loyalty is. You can buy his back, but you can't buy his brain. That's where his creativity is, his ingenuity, his his resourcefulness."

Consequences are governed by principles, and behavior is governed by values; therefore, value principles!