The human will is an amazing thing. Time after time, it has triumphed against unbelievable odds.

I try to exercise regularly every day, if I can. It renews you and it gives you more balance in your life. This is a key leverage point.

Management is formal authority given from above. Leadership is moral authority given from below and all around.

Nothing is as fast as the speed of trust.

Treat them all the same by treating them differently.

To receive gratitude with grace is a form of gratitude by itself, and not always an easy art to master.

Frustration is a function of our expectations.