Trust is a competency. It's something you can get good at. It's a strength you personally, and your team and your company can master. Being good at it will elevate every other strength you have.

Public behavior is merely private character writ large.

There is so much we can do to render service, to make a difference in the world - no matter how large or small our circle of influence.

Anything less than a conscious commitment to the important is an unconscious commitment to the unimportant.

Only after we can learn to forgive ourselves can we accept others as they are because we don't feel threatened by anything about them which is better than us.

Win-win is a belief in the Third Alternative. It's not your way or my way; it's a better way, a higher way.

We simply assume that the way we see things is the way they really are or the way they should be. And our attitudes and behaviors grow out of these assumptions.