Unless you’re continually improving your skills, you’re quickly becoming irrelevant.

Treat them all the same by treating them differently.

Look at the word responsibility-"response-ability"-the ability to choose your response. Highly proactive people recognize that responsibility. They do not blame circumstances, conditions, or conditioning for their behavior. Their behavior is a product of their own conscious choice, based on values, rather than a product of their conditions, based on feeling.

The most important ingredient we put into any relationship is not what we say or what we do, but what we are.

People and organizations don't grow much without delegation and completed staff work because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses

All the well-meaning advice in the world won't amount to a hill of beans if we're not even addressing the real problem.

It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.