Trust is clearly a key competency. A competency or skill that can be learned, taught, and improved and one that talent can be screened for.

To receive gratitude with grace is a form of gratitude by itself, and not always an easy art to master.

The deepest hunger of [a child's] human heart is to be understood, for understanding implicitly affirms, validates, recognizes and appreciates the intrinsic worth of another.

Habit is the intersection of knowledge (what to do), skill (how to do), and desire (want to do).

To listen with empathy is the most important human skill.

Someone once inquired of a Far Eastern Zen master, who had a great serenity and peace about him no matter what pressures he faced, "How do you maintain that serenity and peace?" He replied, "I never leave my place of meditation." He meditated early in the morning and for the rest of the day, he carried the peace of those moments with him in his mind and heart.

If you don't have confidence in the diagnosis, you won't have confidence in the prescription.