When you listen with empathy to another person, you give that person psychological air.

Some people achieve the top of the ladder and only then realise it was standing against the wrong wall.

You have to decide what your highest priorities are and have the courage—pleasantly, smilingly, nonapologetically, to say “no” to other things. And the way you do that is by having a bigger “yes” burning inside. The enemy of the “best” is often the “good.

The average family spends 30 hours in front of a television, and they say they don't have the time to have a balanced, integrated life.

It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.

People can't live with change if there's not a changeless core inside them.

We develop our character muscles by overcoming challenges and obstacles.