When you listen with empathy to another person, you give that person psychological air.

Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.

I see myself living by correct principles and accomplishing worthy purposes. One of my favorite quotes is, "The greatest battles of life are fought out every day in the silent chambers of one's own soul." (David O. McKay).

Wisdom is your perspective on life, your sense of balance, your understanding of how the various parts and principles apply and relate to each other.

Writing is another powerful way to sharpen the mental saw. Keeping a journal of our thoughts, experiences, insights, and learnings promotes mental clarity, exactness, and context.

What you see often depends on what you are looking for.

You can't have the fruits without the roots. It's the principle of sequencing: Private Victories proceed Public Victories. Self-mastery and self-discipline are the foundation of good relationships with others.