Win-win is a belief in the Third Alternative. It's not your way or my way; it's a better way, a higher way.

The process of building trust is an interesting one, but it begins with yourself, with what I call self trust, and with your own credibility, your own trustworthiness. If you think about it, it's hard to establish trust with others if you can't trust yourself.

Management is efficiency in climbing the ladder of success

Trust is the highest form of human motivation. It brings out the very best in people. But it takes time and patience.

To touch the soul of another human being is to walk on holy ground.

Some people achieve the top of the ladder and only then realise it was standing against the wrong wall.

People are your most valuable asset. Only people can be made to appreciate in value.