What is important to another person must be as important to you as the other person is to you

Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.

Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.

It's better to be humbled by the word than by the force of circumstances.

Trust is a function of both character and competence. Of course you can't trust someone who lacks integrity, but if someone is honest but they can't perform, you're not going to trust them either. You won't trust them to get the job done.

Effective leadership is putting first things first. Effective management is discipline, carrying it out.

Self-mastery and self-discipline are the foundation of good relationships with others.