When we listen with the intent to understand others, rather than with the intent to reply, we begin true communication and relationship building. Opportunities to then speak openly and to be understood come much more naturally and easily.
Stephen CoveyIt's sometimes a painful process. It's a change that has to be motivated by a higher purpose, by the willingness to subordinate what you think you want now for what you want later.
Stephen CoveyThe roots of the problems we face in the world, in our national life, and in our family and personal lives are spiritual.
Stephen Covey