It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity.

I try to exercise regularly every day, if I can. It renews you and it gives you more balance in your life. This is a key leverage point.

When your happiness comes primarily from the happiness of others, you know you have moved from a 'me' experience to a 'we' experience. And the whole problem-solving and opportunity-seizing process changes.

We exhaust ourselves more from the tension and the consequences of internal disharmony than from hard, unremitting work.

Everyone has values; even criminal gangs have values. Values govern people's behavior but principles govern the consequences of those behaviors.

When you have a challenge and the response is equal to the challenge, that's called 'success'. But once you have a new challenge, the old, once-successful response no longer works. That's why it is called a 'failure'.

The place to begin building any relationship is inside ourselves, inside our circle of influence, our own character.