Success comes from the ability to view each arising problem as an opportunity for self improvement.

A good affirmation has five basic ingredients: it's personal, it's positive, it's present tense, it's visual, and it's emotional.

It's better to be humbled by the word than by the force of circumstances.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Principles are guidelines for human conduct that are proven to have enduring, permanent value.

The need to leave a legacy is our spiritual need to have a sense of meaning, purpose, personal congruence, and contribution.

I define discipline as the ability to make + keep promises and to honor commitments.