Principles are the simplicity on the far side of complexity.
We must never be too busy to take time to sharpen the saw.
Trust is clearly a key competency. A competency or skill that can be learned, taught, and improved and one that talent can be screened for.
Seek to understand rather than be understood.
The reflection of the current social paradigm tells us we are largely determined by conditioning and conditions.
It is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.