Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.

Perhaps a sense of possessing needs to come to come before a sense of genuine sharing.

We develop our character muscles by overcoming challenges and obstacles.

People don't listen to understand. They listen to reply. The collective monologue is everyone talking and no one listening.

The highest challenge inside organizations is to enable each person to contribute his or her unique talents and passion to accomplish the organization's purpose.

Personal leadership is the process of keeping your vision and values before you and aligning your life to be congruent with them.

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.