Trust is a function of both character and competence. Of course you can't trust someone who lacks integrity, but if someone is honest but they can't perform, you're not going to trust them either. You won't trust them to get the job done.
Stephen CoveyWhen we listen with the intent to understand others, rather than with the intent to reply, we begin true communication and relationship building. Opportunities to then speak openly and to be understood come much more naturally and easily.
Stephen CoveyAlmost every significant breakthrough is the result of a courageous break with traditional ways of thinking.
Stephen Covey