All things are created twice. There's a mental or first creation, and a physical or second creation to all things
Stephen CoveyIf I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.
Stephen CoveyThe amateur salesman sells products; the professional sells solutions to needs and problems.
Stephen Covey