Distinguish between the person and the behavior or performance.

Nevertheless, the only way we can move from where we are now to where we would like to be is to accept where we are now.

Unfortunately, too many executives believe the myths about trust. Myths like how trust is soft and is merely a social virtue. The reality is that trust is hard-edged and is an economic driver.

One of the best ways to educate our hearts is to look at our interaction with other people, because our relationships with others are fundamentally a reflection of our relationship with ourselves.

I see myself living by correct principles and accomplishing worthy purposes. One of my favorite quotes is, "The greatest battles of life are fought out every day in the silent chambers of one's own soul." (David O. McKay).

Win-win is a belief in the Third Alternative. It's not your way or my way; it's a better way, a higher way.

Empathy takes time, and efficiency is for things, not people.