Distinguish between the person and the behavior or performance.

Many people seem to think that success in one area can compensate for failure in other areas. But can it really?... True effectiveness requires balance.

To know and not to do is not to know.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.

Unless you’re continually improving your skills, you’re quickly becoming irrelevant.

When I started teaching I realized that I had never had such a level of satisfaction and such a feeling of fulfillment and sense of contribution. Just like that. But, usually it's more cumulative, slow, evolutionary and less revolutionary.

If you are an effective manager of your self, your discipline comes from within; it is a function of your independent will.