Distinguish between the person and the behavior or performance.

There is so much we can do to render service, to make a difference in the world - no matter how large or small our circle of influence.

Distinguish between the person and the behavior or performance.

What we are communicates far more eloquently than anything we say or do. There are people we trust because we know their character. Whether they're eloquent or not, whether they have human-relations techniques or not, we trust them and work with them.

Live your life by a compass, not a clock.

If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success.

Don't argue for other people's weaknesses. Don't argue for your own. When you make a mistake, admit it, correct it, and learn from it / immediately.