I try to exercise regularly every day, if I can. It renews you and it gives you more balance in your life. This is a key leverage point.

Before a performance, a sales presentation, a difficult confrontation, or the daily challenge of meeting a goal, see it clearly, vividly, relentlessly, over and over again. Create an internal "comfort zone". Then, when you get into the situation, it isn't foreign. It doesn't scare you.

Reactive people... are often affected by their physical environment. They find external sources to blame for their behavior.

Interdependence is a higher value than independence

Our character is basically a composite of our habits. Because they are consistent, often unconcious patterns, they constantly, daily, express our character.

Trust is the highest form of human motivation.

Effective interdependence can only be built on true independence.