When parents see their children's problems as opportunities to build the relationship instead of as negative, burdensome irritations, it totally changes the nature of parent-child interaction. Parents become more willing, even excited, about deeply understanding and helping their children. . . . This paradigm is powerful in business as well.
Stephen CoveyWhen you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.
Stephen CoveyOur ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us.
Stephen Covey