None of us see the world as it is but as we are, as our frames of reference, or maps, define the territory.

All broken relationships can be traced back to broken agreements

Every exaggeration of the truth once detected by others destroys our credibility and makes all that we do and say suspect.

We immediately become more effective when we decide to change ourselves rather than asking things to change for us.

Human beings are not things needing to be motivated and controlled; they are four dimensional - body, mind, heart, and spirit.

If two people have the same opinion, one is unnecessary. ... I don't want to talk, to communicate, with someone who agrees with me; I want to communicate with you because you see it differently. I value that difference.

Seek first to understand, then to be understood.