The key is taking responsibility and initiative, deciding what your life is about and prioritizing your life around the most important things.

Link yourself to your potential, not to your past.

It is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.

Two people can see the same thing, disagree, and yet both be right. It's not logical; it's psychological.

You can't be successful with other people if you haven't paid the price of success with yourself.

Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.

Frustration is a function of our expectations, and our expectations are often a reflection of the social mirror rather than our own values and priorities.