Many people think in terms of either/or: either you're nice or you're tough. Win-win requires that you be both. It is a balancing act between courage and consideration. To go for win-win, you not only have to be empathic, but you also have to be confident. You not only have to be considerate and sensitive, you also have to be brave. To do that-to achieve that balance between courage and consideration-is the essence of real maturity and is fundamental to win-win.

We must look at the lens through we see the world, as well as the world we see, and that the lens itself shapes how we interpret the world.

Live the law of love. We encourage obedience to the laws of life when we live the laws of love.

People can't live with change if there's not a changeless core inside them.

Frustration is a function of our expectations.

All things are created twice. There's a mental or first creation, and a physical or second creation to all things

Leaders are not born or made - they are self made