If you want to get something done, give it to a busy man.

Effective people stay out of Quadrants III and IV because, urgent or not, they aren't important. They also shrink Quadrant I down to size by spending more time in Quadrant II...Quadrant II is the heart of effective personal management.

To touch the soul of another human being is to walk on holy ground.

Leadership without mutual trust is a contradiction in terms.

The ability to subordinate an impulse to a value is the essence of the proactive person. Reactive people are driven by feelings, by circumstances, by conditions, by their environment. Proactive people are driven by values - carefully thought about, selected and internalized values.

Personal leadership is the process of keeping your vision and values before you and aligning your life to be congruent with them.

It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity.