If you want to get something done, give it to a busy man.

Executives need to understand the economic benefits of trust dividend, especially when the behavior is real, not artificially or superficially created as PR to manipulate trust.

Building and repairing relationships are long-term investments.

True leadership is moral authority, not formal authority. Leadership is a choice, not a position. The choice is to follow universal timeless principles, which will build trust and respect from the entire organization. Those with formal authority alone will lose this trust and respect.

Real excellence does not come cheaply. A certain price must be paid in terms of practice, patience, and persistence - natural ability notwithstanding.

Empathy takes time, and efficiency is for things, not people.

We are free to choose our response in any situation, but in doing so we chose the attendant consequence. If we pick up one end of the stick, we pick up the other.