Live your life by a compass, not a clock.

When you listen with empathy to another person, you give that person psychological air.

Everyone has values; even criminal gangs have values. Values govern people's behavior but principles govern the consequences of those behaviors.

The more authentic you become, the more genuine in your expression, particularly regarding personal experiences and even self-doubts, the more people can relate to your expression and the safer it makes them feel to express themselves. That expression, in turn, feeds on the other person's spirit, and genuine creative empathy takes place, producing new insights and learnings and a sense of excitement and adventure that keeps the process going.

I keep my phone number unlisted and rely on my associates to handle all voice mail, e-mail, faxes.

What is important to another person must be as important to you as the other person is to you

We value the clock for its speed and efficiency. The clock has its place, efficiency has its place, after effectiveness. The symbol of effectiveness is the compass a sense of direction, purpose, vision, perspective, and balance. But the empowerment process itself is not efficient.