We see the world, not as it is, but as we are──or, as we are conditioned to see it.

Remember that our reactions are a product of our perceptions, and our perceptions are a result of what is at the center of our life.

Leadership is a choice, not a position

To maintain the P/PC Balance, the balance between the golden egg (production) and the health and welfare of the goose (production capability) is often a difficult judgment call. But I suggest it is the very essence of effectiveness.

Self-awareness involves deep personal honesty. It comes from asking and answering hard questions.

Make small commitments and keep them. Be a light, not a judge. Be a model, not a critic. Be a part of the solution, not the problem.

You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.