Management is formal authority given from above. Leadership is moral authority given from below and all around.

There are principles that govern human effectiveness - natural laws in the human dimension that are just as real, just as unchanging and unarguably there as laws such as gravity are in the physical dimension.

I believe that a life of integrity I the most fundamental source of personal worth. I do not agree with the popular success literature that says that self-esteem is primarily a matter of mind set, of attitude-that you can psych yourself into peace of mind. Peace of mind comes when your life is in harmony with true principles and values and in no other way.

I define discipline as the ability to make + keep promises and to honor commitments.

Compliance does not foster innovation, trust does. You can't sustain long-term innovation, for example, in a climate of distrust.

The personal power that comes from principle-centered living is the power of a self-aware, knowledgeable, proactive individual, unrestricted by the attitudes, behaviors, and actions of others or by many of the circumstances and environmental influences that limit other people.

We value the clock for its speed and efficiency. The clock has its place, efficiency has its place, after effectiveness. The symbol of effectiveness is the compass a sense of direction, purpose, vision, perspective, and balance. But the empowerment process itself is not efficient.