None of us see the world as it is but as we are, as our frames of reference, or maps, define the territory.
Stephen CoveyIf I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.
Stephen CoveyUnfortunately, too many executives believe the myths about trust. Myths like how trust is soft and is merely a social virtue. The reality is that trust is hard-edged and is an economic driver.
Stephen CoveyThe proactive approach to a mistake is to acknowledge it instantly, correct and learn from it. This literally turns a failure into a success.
Stephen Covey