'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.
Stephen CoveyIf I really want to improve my situation, I can work on the one thing over which I have control - myself.
Stephen CoveyEveryone has values; even criminal gangs have values. Values govern people's behavior but principles govern the consequences of those behaviors.
Stephen CoveyVision is about more than just getting things done, accomplishing some task, achieving something; it is about discovering and expanding our view of others, affirming them, believing in them, and helping them discover and realize the potential within them-helping them find their own voice.
Stephen Covey