If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.

Recruiting is hard. It's just finding the needles in the haystack. You can't know enough in a one-hour interview.

You know, my main reaction to this money thing is that it's humorous, all the attention to it, because it's hardly the most insightful or valuable thing that's happened to me.

Death is the destination we all share, no one has ever escaped it. And that is as it should be because death is very likely the single best invention of life.

We hire people who want to make the best things in the world.

My philosophy is that everything starts with a great product.

When companies get bigger they try to replicate their success. But they assume their magic came from process. They try to use processes to substitute content.