People struggle most with seeing new ways of doing things and often need help in breaking through their tradition-bound mindsets.

Instead of the metaphor of scales in balance, I prefer the idea of a jazz quartet: you're trying to make music that feels and sounds good, and sometimes you only hear the trumpet or just the bass and piano. Sometimes all four are playing at the same time, but perhaps at different volume.

"Leading" is about mobilizing people toward valued goals.

Women make up half our workforce and this has an impact at home on spouses and children. This means the workplace must change because women - who have historically been the primary caregivers at home - are now fully in the workforce and here to stay.

The worst thing you can do, despite the innumerable obstacles we confront, is to not try.

The key to overcoming resistance to change is to frame your actions and continually adjust them as you move forward to so that those who might be affected by any changes see them as useful and beneficial for them. This isn't as hard as it sounds. You just have to be vigilant in paying attention to how you're influencing the lives of people who matter.

The only failure is the failure to learn from conscious and deliberate efforts to make things better, even if those attempts fall short of the mark.