People struggle most with seeing new ways of doing things and often need help in breaking through their tradition-bound mindsets.

If you're searching for "work/life balance" you'll always be disappointed because "balance" connotes a zero-sum equation.

People struggle most with seeing new ways of doing things and often need help in breaking through their tradition-bound mindsets.

Having a 9-to-5 workday in which work is left behind when one leaves the office is no longer the norm as employers expect employees to be available outside of work.

Instead of the metaphor of scales in balance, I prefer the idea of a jazz quartet: you're trying to make music that feels and sounds good, and sometimes you only hear the trumpet or just the bass and piano. Sometimes all four are playing at the same time, but perhaps at different volume.

My research and practice indicates that people need to be doing work they love and to love the work they do. They need to feel that their efforts matter for the people and causes about which they really care. Further, they need to be doing work with people they respect and enjoy. Finally, they need to feel free to choose where, when and how it all gets done. It's not easy to put these conditions in place, but it is certainly possible to do so, as I have seen and shown in my work in organizations and communities using the Total Leadership approach.

The principles that apply to engagement for employees are the same as those that apply to supervisors.