Technology has changed everything.

Right now we're in the midst of a grand experiment on how best to harness the incredible power of the Internet while we struggle to maintain useful boundaries among the different parts of our lives.

The thing to keep in mind is that the answer to the question I often get - Are leaders born or made? - is an emphatic yes! All leaders are born, and all are made, through devoted practice of reflecting on experience to learn what's worked and what hasn't, good coaching and accountability pressure to grow, good luck, and, of course, some talent.

The principles that apply to engagement for employees are the same as those that apply to supervisors.

Instead of the metaphor of scales in balance, I prefer the idea of a jazz quartet: you're trying to make music that feels and sounds good, and sometimes you only hear the trumpet or just the bass and piano. Sometimes all four are playing at the same time, but perhaps at different volume.

"Leading" is about mobilizing people toward valued goals.

People struggle most with seeing new ways of doing things and often need help in breaking through their tradition-bound mindsets.