I think that business leaders today have to be more rounded than they used to be, they have to be completely multi-functional and fast-moving.

There is a responsibility on all companies to look at the quantum of pay and the relationship between the top and the bottom.

I want to please every woman, every time.

If you wait for customers to tell you that you need to do something, you're too late. Good business leaders should be half a step ahead of what customers want, i.e. they don't actually quite know they want it. That's what innovation's about. With Plan A, we didn't wait for the consumers to tell us.

Most employees want to be involved in a successful business and most employees are happy for people running successful businesses to be paid a reasonable wage and a market rate for it, provided they understand the reason. What they hate most of all is pay for failure.

I think that business leaders today have to be more rounded than they used to be, they have to be completely multi-functional and fast-moving.

If you are not online, people look at you askance. I think in three to four years' time people will look equally askance at you if you haven't got the ability for consumers to buy what they want, where they want and how they want.