I want to please every woman, every time.

I was the chief executive once, I've been there. My recommendation to anybody is don't go backwards.

If you wait for customers to tell you that you need to do something, you're too late. Good business leaders should be half a step ahead of what customers want, i.e. they don't actually quite know they want it. That's what innovation's about. With Plan A, we didn't wait for the consumers to tell us.

I don't believe in retirement.

There is a responsibility on all companies to look at the quantum of pay and the relationship between the top and the bottom.

Most employees want to be involved in a successful business and most employees are happy for people running successful businesses to be paid a reasonable wage and a market rate for it, provided they understand the reason. What they hate most of all is pay for failure.

I think fashion is the best value way, the most affordable way in the 21st century, that men and women can express their personality...