Data is of course important in manufacturing, but I place the greatest emphasis on facts.

All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.

Also, bad quality causes big disruptions in my river system.

The more inventory a company has, the less likely they will have what they need.

Ask 'why' five times about every matter.

When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.

Progress cannot be generated when we are satisfied with existing situations.